FAQ’s
- No, you can shop at Ajmalperfume.com.pk/ without creating an account. We actually have two options so you can checkout as either a Guest or a Member. However, by creating an account you would get the following benefits:
- Review your order history, Save your favorite products and organize them into your wishlist, Save your address to make it a lot easier to shop in the future.
Go to Login and sign into your ACCOUNT using your email address and password. Click ‘Account Information’ and update, remembering to ‘Save Changes’. For security purposes, we may request further information to verify your identity.
Please go to Login, Enter your registered Email/Mobile Number. click on continue and click on Login with OTP
An OTP will be sent to your registered Email/Mobile Number.
We will send an order acknowledgement email within 24 hours. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
Customer Service is unable to cancel or make changes to an order once it has been shipped. Your order will be processed and a confirmation email sent on shipping. On delivery, if any items are unsuitable and meet the Return Conditions, please follow the instructions in Returning your Purchase.
- Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.
Currently We only Accpet PKR Only
At Ajmalperfume.com.pk We accept Credit/Debit Card, Cash on Delivery.
- Products eligible for return
- A. Perfumes, Hair mist, Deodorants, Powders & Body Lotion
- Purchases must be returned from the original shipping country. you must raise request for return within seven (7) days of delivery of order. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product.
- Items returned must be in their unused original condition with all Ajmal Perfumes item tags attached and any related sampling pieces and booklets included.
- Incomplete, damaged, or altered returns, or anything we at Ajmal Perfumes reasonably believe has been used, will not be accepted and therefore sent back to the customer. In such cases, shipping charges will be paid by customers.
- Return charges are not applicable if you met the above conditions.
- B. Agarwood & Perfume Oils
- Agarwood items are non-returnable
- Perfume Oils are non-returnable
- Please contact our Support through WhatsApp, Email or Chat. Our team will reschedule your delivery.
- No, Delivery charges are not refundable.
- In normal condition we deliver shipment with in 2-5 Working days
- Cash on Delivery orders are Non refundable, Replacement of products are possible Only in certain conditions as specified in our Returns Condition.
- Reach out to our support team via email, call or whatsApp, our support team will assist you.
- In general credit/debit card refund takes 7-14 working days to reflect in source account/card
- Reach out to our support team via email, call or whatsApp, our support team will assist you.